Privacy Policy | Wind Hill Resort

At Wind Hill Resort, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our resort.

1. Information We Collect

We may collect personal information that you provide directly to us, including but not limited to:

Contact information (name, email address, phone number, postal address)
Payment information (credit card details, billing address)
Identification documents (passport, driver's license, etc.)
Reservation details (arrival/departure dates, room preferences, special requests)
Membership or loyalty program information
Feedback and survey responses

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, and browsing behavior.

2. How We Use Your Information

We may use your personal information for the following purposes:

Process and manage your reservations and payments
Provide and personalize our services
Communicate with you about your stay, including confirmations and updates
Respond to your inquiries and requests
Improve our services and guest experience
Send you promotional offers and marketing communications (with your consent)
Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We may share your personal information with:

Service providers who assist with our operations (e.g., payment processors, IT services)
Business partners who provide services on our behalf
Legal authorities when required by law or to protect our rights
In connection with a business transaction (e.g., merger, acquisition, or sale of assets)

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure socket layer (SSL) technology for data transmission
Restricted access to personal information on a need-to-know basis
Regular security assessments and updates to our systems
Employee training on data protection and privacy

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Accessing or updating your personal information
Requesting deletion of your personal information
Objecting to or restricting certain data processing activities
Withdrawing your consent (where applicable)
Lodging a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can set your browser to refuse all or some browser cookies, but this may affect certain features of our website.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Wind Hill Resort
Jl. Gunung Geulis, Kp. Pamandian, Kec. Megamendung,
Kabupaten Bogor, Jawa Barat 16770
Phone: +62 851-6888-8806
Email: info@windhill.co.id